Workforce literacy describes the skills needed for effective performance in today’s workplaces including: speaking, listening, maths, using technology, reading, writing, problem solving, and critical thinking.

Literacy problems in the workplace can lead to: errors; wastage; accidents; absenteeism; difficulties introducing change; and poor teamwork.

Common literacy tasks in the workplace include:

• Follow production schedules
• Understand health and safety requirements
• Complete job sheets, diaries and filling forms in a professional manner
• Find a solution if a problem occurs
• Give clear instructions
• Lead a Team
• Prepare for and run meetings
• Speak up at meetings
• Put forward ideas for improvement
• Make efficient use of time
• Plan ahead
• Use a computer
• Read and understand written documentation
• Estimate quantity and weight
• Reading and recording product codes